Understand the request
Use available case context to identify the administrative task and clarify what is needed.
VOICE & COMMUNICATION
AI conversations.
Connected to real work.
Voice agents for healthcare administration that keep calls, messages and follow-up connected to the task, whether a patient needs an appointment or a payer needs another call.
Talk to us about voice & communicationhandofVoice & communication agent
AGENT WORKSPACE WORK QUEUE
Voice & communication
✓Request understood
✓Case context retrieved
✓Next step prepared
✓Conversation summary saved
Every step connected to the case.
The call is the start of the workflow.
A useful conversation changes what happens next. Handof connects administrative voice interactions to records, documents and follow-up, so the work continues after the conversation ends.
WHAT YOUR AGENTS CAN DO
Take the repeated steps
off your team’s plate.
01
Support inbound administrative conversations
02
Coordinate approved patient and payer outreach
03
Keep conversation history with the case
04
Handle interruptions and route to a person
HOW IT WORKS
A conversation that
moves the work forward.
Move the work forward
Connect the conversation to the configured scheduling, document or follow-up workflow.
Keep the context
Record the next step or hand off to a person with the conversation context attached.
Streaming voiceInterruption handlingPatient outreachPayer follow-upShared historyVoicemail follow-up
A few things
you may be wondering.
Is this for clinical advice?
These workflows focus on healthcare administration. Clinical judgment and medical advice remain with qualified care professionals.
How do we choose languages and call workflows?
We define intended languages, call types and escalation rules with your team and evaluate them before they are used for customer work.